Cut-off Time,Office Hours
The cut-off time is before 5 pm every day except Saturday. The payment shall be made at the same time. There is no container to Hong Kong on Saturday,
or the public holiday in Hong Kong in the next day.

Customer Service Office Hours
Monday to Friday 09:00am-08:00pm Saturday/Sunday 09:00am-06:30pm.
Remarks: On Sunday, only Taobao Customer Service is online. All other customer services are day off. The response may be slow during lunch hours.

Taobao Want Want

CS Hotline

Wechat (Complaints)
Taobao Customer Service Representative




Warehouse Office Hours
· 9:00am to 6:00pm (Slow response during Lunch time)
· Saturday accept parcel delivery((Take record in system until Sunday. The operator is off on Saturday)
· Sunday normal working day in Mainland China Warehouse & container to Hong Kong.

The delivery time in Hong Kong
· Monday to Saturday: Morning 9:00am to 6:00pm(If day night delivery, please contact our customer service representatives in advance)
· The delivery on Saturday is normal, but there is no delivery on Sunday and public holiday.
Read Online
Any Questions?          Monday to Saturday 9:00am-8:00pm (slow response during lunch hours)