Important Information

Courier Fee Important Information Surcharges Distribution Center·Fees·Rules Shipment to forwarder’s warehouse Mainland China Warehouse Address Calculation Formula·Volume Weight Formula Payment Method Cut-off Time,Office Hours Lost orders Handling How to record the parcel in the system?

Mainland China to Hong Kong

FREE DOOR TO DOOR DELIVERY CRITERIA

Direct lift from ground floor to upper floor, free parking, fit a trolley in the lift, Industrial/Office Building except furniture and bulky goods.The door-to-door delivery service of goods only reaches the entrance of the unit and does not enter the unit.

EXTRA DELIVERY COSTS FOR BELOW orDERS

1. Any length more than 1.8m 2. Weight of single packaging more than 40kg
3. Total weight of an order more than 100kg (except for industrial/office delivery)
The courier fee does not include door to door delivery for above cases. Customers need to pick up the parcels from the driver in downstairs. If need to change another lift in order to access to the building, the customers must pay the extra labor costs. The door-to-door delivery service of goods only reaches the entrance of the unit and does not enter the unit.

ENTER CAR-PARK FOR DELIVERY

If the driver is required to enter a car-park in order to make the delivery, the customer is responsible for the car-park fee. Otherwise, the customer need to pick up the parcels in the delivery truck.

BANNED GOODS

Banned Goods for courier delivery: By Chinese government’s regulation, the goods are banned for courier delivery including minerals, charcoal, rare material, cigarette, gun, liquid, power, explosive materials, flammable materials, radioactive and toxic materials, Cash, valuable goods, jewelry, perishable items, live animals, and plants, improper packaging which may hurt others or cause pollution.

DETAIL INFORMATION

When submitting a consolidated order, members should fill in the name of the item correctly in Chinese. If the name of the item is not filled out or is incorrectly filled, it may inspect by the customs. We will not be responsible for any consequences and reserve legal responsibility.

CUT-OFF TIME AND BUSINESS HOURS

The cut-off time is before 5 pm every day except Saturday. The payment shall be made at the same time.There is no container to Hong Kong on Saturday, or the day is public holiday in Hong Kong. There are containers to Hong Kong on Sunday. The normal working hour for customer service is between 9:00am to 8:00pm. The standard delivery time: Monday to Saturday morning 9:00 to 6:00 pm (If you need to deliver at night, please contact customer service to make an appointment). The delivery is normal on Saturdays, There are no delivery on Sunday and public holidays.

ORDER LIMITATION

Each order is 60 items maximum. The minimum delivery cost per delivery is RMB40(except for the pick-up center orders). There are 180 days free storage in mainland warehouses.

Any Questions? Monday to Saturday 9:00am-8:00pm (slow response during lunch hours)